Dear Valued Homeport Clients and Fellow Travelers:
At Homeport Cruises, the health and safety of our clients is always top of mind. As the coronavirus situation evolves, we want you to know that we are working hard to stay up-to-date on all the facts so that we can help address any of your travel concerns. We’re here to help you travel smarter. We are also in frequent contact with our suppliers to understand their latest updates and terms to benefit all of our clients whose travel has been impacted.
While we will always inform you should we receive formal notification from the Cruise Line regarding you specific booking, please note that general updates often change daily, and the Cruise lines ask guests to be prudent in monitoring their site for the latest updates, safety screenings, and policy changes. Please bookmark these locations as these will be your quickest source regarding changes.
Please also note that due to the volume of calls we are spending extended amounts of time on the phone with the cruise lines and clients. If you don’t immediately reach us by phone, please follow-up via email, so that we can address your concerns and emergencies more expeditiously if needed.
1. Continue to monitor the Cruise Line Cancellation Policy Updates
2. Continue to monitor the Cruise Line Safety and Screening Modifications
3. *Contact your Cruise Line or Independent Travel Insurance Provider
*It is good to understand your insurance policy and your coverage before you travel, also in the case of cruise line cancellation, or if you decide to cancel. Ask your insurance provider about all the scenarios. Also, please note that that some Future Cruise Credits may be void, should you receive a FCC and ALSO file a claim. It is good to have this discussion with your insurance provider.
Many cruise lines have enacted robust and beneficial temporary cancellation policies to help clients during this unique season. Please note that some policies are temporary, and subject to change at any time. Always refer to the Cruise Line Site, for the latest update.
Coronavirus disease (COVID-19) resources:
The World Health Organization (WHO) and the Centers for Disease Control and Prevention (CDC) are monitoring the situation in real-time. Both organizations have issued guidance for preventing exposure to respiratory illnesses. Older adults or those with chronic medical conditions may want to seek the advice of a medical professional.
Travel warnings and advisories:
Both the U.S. State Department and governments and official tourism bureaus of destinations are great resources. They will give you up-to-date travel advisories as well as any information about the spread of coronavirus in their countries.
Making the decision to travel:
Many of our clients are continuing with their current travel plans or adopting a “wait and see” approach for future trips. We have also been walking beside clients that have been affected by travel restrictions and cancellations. We are happy to talk through any concerns you may have so you can make the best decision for you and your family.
Practical advice when traveling:
As you prepare to travel, please follow the CDC recommendations for health precautions.
When traveling internationally, we encourage you to enroll in the STEP program. The Smart Traveler Enrollment Program (STEP) is a free service that allow U.S. citizens and nationals traveling and living abroad to enroll their trip with the nearest U.S. Embassy or Consulate. As an enrolled traveler, you can receive important information from the Embassy about safety conditions in a destination country, help the U.S. Embassy contact you in an emergency, and help family and friends get in touch with you in an emergency.
What if I have to change my immediate plans?
Talk to us about ideas for booking a later vacation. Many cruise lines have great value-added offers and have introduced flexible policies in the event your plans change. We can assist you in finding an alternate vacation destination or moving your trip to a later time. If you need to make change or cancel, and your request is time sensitive, please email us asap: firstname.lastname@example.org
Again, we appreciate your partnership and wish you much health and peace!
The Homeport Team
Homeport Cruise, Co. ("We") act as an agent for the airlines, tour operators, cruise lines, lodging providers,, ground operators, and any other suppliers of travel services shown on your itinerary. We are not responsible for the acts or omissions of such suppliers or their subcontractors or their failure to provide services, adhere to their own schedules, or honor their contracts.
Non-Use of Coupons Future Cruise Credits and Coupons Agreement between Client and Cruise Line. In the event that you opt to accept a coupon or Future Cruise Credit, that you may or may not use, we do not make the terms or conditions of these credits, nor have the ability to make promises regarding their guarantee; the client shall defer to the Cruise line policy for terms and conditions both now and in the future; the client agrees.