COVID-19 Update

Dear Valued Homeport Clients and Fellow Travelers: 

At Homeport Cruises, the health and safety of our clients is always top of mind. As the COVID-19 pandemic situation evolves, we want you to know that we are working hard to stay up-to-date on all the facts so that we can help address any of your travel concerns. We’re here to help you travel smarter. We are also in frequent contact with our suppliers to understand their latest updates and terms to benefit all of our clients whose travel has been impacted.

While we will always inform you should we receive formal notification from the Cruise Line regarding you specific booking, please note that general updates often change throughout the week and the Cruise lines ask guests to be prudent in monitoring their site for the latest updates, safety screenings, and policy changes. Please bookmark these locations as these will be your quickest source regarding changes.

Please note that this this time, Homeport is focusing on assisting clients with current bookings manage their changes and options; we are not accepting new bookings or clients at this time. 


Tips for Clients with Current Bookings

  • Continue to monitor the Cruise Line Cancellation Policy Updates

  • Continue to monitor the Cruise Line Safety and Screening Modifications

  • Contact your Cruise Line or Independent Travel Insurance Provider 


Insurance

It is good to understand your insurance policy and your coverage before you travel, also in the case of cruise line cancellation, or if you decide to cancel. Ask your insurance provider about all the scenarios.  Also, please note that that some Future Cruise Credits may be void, should you receive a FCC and ALSO file a claim. It is good to have this discussion with your insurance provider. 

Cancellation Policy

Many cruise lines have enacted robust and beneficial temporary cancellation policies to help clients during this unique season.  Please note that some policies are temporary, and subject to change at any time. Always refer to the Cruise Line Site, for the latest update.


(COVID-19) resources:

The World Health Organization (WHO) and the Centers for Disease Control and Prevention (CDC) are monitoring the situation in real-time. Both organizations have issued guidance for preventing exposure to respiratory illnesses. Older adults or those with chronic medical conditions may want to seek the advice of a medical professional.

Travel warnings and advisories: 

Both the U.S. State Department and governments and official tourism bureaus of destinations are great resources. They will give you up-to-date travel advisories as well as any information about the spread of coronavirus in their countries.

Practical advice when traveling:

As you prepare to travel, please follow the CDC recommendations for health precautions. 

When traveling internationally, we encourage you to enroll in the STEP program. The Smart Traveler Enrollment Program (STEP) is a free service that allow U.S. citizens and nationals traveling and living abroad to enroll their trip with the nearest U.S. Embassy or Consulate. As an enrolled traveler, you can receive important information from the Embassy about safety conditions in a destination country, help the U.S. Embassy contact you in an emergency, and help family and friends get in touch with you in an emergency.


Again, we appreciate your partnership and wish you much health and peace!


The Homeport Team



 

800-473-6170

©2019 by Homeport Cruises Co.